Activum and Acierta asistencia, specialized niche players in the management of this kind of assets, with the large volume management capacity and national presence.
- Active search and filtering of business opportunities: land, buildings, etc.
- Economic analysis of the considered property.
- Market study: customer profile, rents, competition.
- Product briefing: typologies, definition of common services, qualities, prices.
- Negotiation for the purchase of the property.
- Due diligence of the property: urban, legal, encumbrances, easements.
- Coordination of the property's sales contract.
- Selection and proposal of promoters (delegated promoter).
- Selection and proposal of investment funds.
- Tendering, filtering, and proposals from construction companies
- Selection and proposal of architectural firms and external control technicians.
- Supervision and technical coordination of the project and construction.
- Design proposals, furnishing, and equipping the product.
- Processing of licenses and permits.
- Processing of service registrations and legalization of installations.
- Property reception: post-sale coordination and management.
building works reception service:
- Inspection and finishing checklists.
- Coordination of repairs with the construction company.
- Acceptance reports.
- Implementation of touch-ups if necessary.
- Management of taxes, building permits, community matters, and supply.
- Development and proposal of the marketing and communication plan.
- Development and proposal of the budgeted media plan and management of its contracting.
- Periodic reports and analysis: monitoring and review of the effectiveness of campaigns.
- Design of advertising materials targeting the end customer.
- Brand identity and content design.
- Proposal and design of online and offline advertising and supplier management.
- Selection and proposal of the location for customer service offices.
- Design proposal for the customer service office and management of its furniture and signage.
- Creation and management of the services and activities Marketplace for the property.
Specialized Contact Center in the real estate sector, with the goal of commercial success: selling or renting.
- An efficiency and productivity tool.
- A contact center that gathers all customer contacts from different channels.
- An instrument that improves customer satisfaction by providing service on first contact, addressing their requests, and retaining customers, generating positive feedback towards the brand.
- Personalized service.
- Telemarketing, customer service, retention, quality surveys, CRM management, commercial agenda confirmation, etc.
- Marketing: monitoring of commercial activity and associated KPIs.
- Technical and FM Management: status of properties, monitoring of services, and ongoing and completed works/reforms.
- Technical incidents: completed, ongoing, and resolved, efficiency indicators, budget monitoring, and other associated KPIs.
- Contact Center: call records, leads, incidents, and other associated KPIs.
- Adaptations, remodelings, and renovations of all types of assets.
- Completion of construction.
- 24-hour emergency services.
- Management of adaptation for vacated units.
- Anti-squatting doors.
- Energy Efficiency Certificates.
- Energy Rehabilitation of Buildings and Homes.
FACILITY MANAGEMENT SERVICES
- General building maintenance.
- Cleaning services.
- Hygienic-sanitary maintenance.
- Auxiliary services (concierge, reception).
- Interior and exterior gardening services.
- Energy Efficiency Diagnosis.
- Installation of sanitary hot water.
- Maintenance of facilities in all modalities (Technical - Legal, Predictive, Preventive, Corrective, Conductive).
- HVAC (Heating, Ventilation, and Air Conditioning) installation.
- Electrical installation.
- Plumbing and sanitation installation.
- Photovoltaic installations.
- Audiovisual installations.
- Fire protection system installation.
- Repair and incident services: locks, appliances, installations, painting, flooring, tiling, blinds, awnings, etc.
- 24-hour emergency service.
- Custom or corporate application for tenant claims or service requests.
- Call Center.
- IT consulting.
- Domestic staff hiring service.
- Moving and storage services.
- Key custody.
- Documental, fiscal, and administrative management: Risk scoring, payment protection insurance, reservation management, guarantees and bonds, rent collection, rent updates, debt recovery management, reporting, etc.
- Utilities management: new connections, disconnections, changes of ownership.
- Insurance and tax management.
